Shipping Policy
At Olutdesigns Trial, we offer reliable shipping methods to get your bespoke ceramics delivered straight to your doorstep. Our packaging is carefully designed to ensure that your items arrive in pristine condition.
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All items will be shipped within 2 working days of purchase, unless items are being made to order (will be stated in the Product Description, if applicable). Purchases will be shipped via Standard Delivery (delivered in typically 2-3 days) and prices at £3.95. For Express Delivery, please enquire by dropping me an email if needed.
Items will be shipped in protective packaging from the UK.
Returns will be accepted within 14 days of delivery. If you're looking to return an item, drop me an email and I'll provide you an address to return to. Please include your name and purchase within your return package. Returns fees will be paid by the customer.
Please follow this above process if you require a Refund. Returned items must be returned in their original condition in order to process to the refund.
Returns & Exchanges
If you're not unhappy with any purchase, feel free to get in touch via the contact form and we'll get things sorted as soon as we can. Returns will be accepted within 14 days of delivery. If you're looking to return an item, drop me an email and I'll provide you an address to return to. Please include your name and purchase within your return package. Returns fees will be paid by the customer.
Please follow this above process if you require a Refund. Returned items must be returned in their original condition in order to process to the refund.